Salesforce Enhanced Chat + Omni-Channel

Find the gaps before the build does.

A critic-only design review system for Salesforce solution architects. It turns an architecture draft into specific, evidence-anchored feedback— then hands the work back to the author.

≤ 5priority findings
4review lenses
2human checkpoints
0rewrites or approvals
Built from practice

The hard part isn’t drawing the happy path. It’s making every decision reviewable.

I’m a Salesforce Solution Architect. I built this editor around a problem I see in real design work: a document can sound complete while leaving builders to invent routing precedence, failure behavior, data ownership, and proof.

This workflow surfaces those gaps early without ghostwriting the design or borrowing the authority of a human architect. The result is stronger thinking, clearer handoffs, and an audit trail that survives the review.

The review method

Why → Flow → Failure → Proof

Four questions keep the critique concrete, traceable, and useful to the person who must revise the design.

01

Why

Which requirement and tradeoff justify the decision?

Exposes unsupported choices and accidental complexity.

02

Flow

Can a builder follow every actor, handoff, and state change?

Turns vague intent into a path a delivery team can trace.

03

Failure

What happens when routing, staffing, or integrations fail?

Pulls the unhappy path into the design before production does.

04

Proof

Which event, field, log, test, or metric proves success?

Makes outcomes testable instead of merely plausible.

The complete loop

From submitted draft to accountable judgment.

Chat is the front door. The repository supplies the routing, record, and human boundaries behind it.

  1. 01

    Submit

    Attach the SDD, requirements, assumptions, and diagrams in chat.

  2. 02

    Critique

    Receive at most five evidence-anchored findings, ranked by risk.

  3. 03

    Revise

    The author resolves, partially resolves, or disagrees—with reasoning.

  4. 04

    Re-review

    Resolved issues are acknowledged; remaining gaps are re-anchored.

  5. 05

    Decide

    A focused packet moves forward for accountable human judgment.

Readiness is not approval. The editor can prepare a design for formal review. Only an accountable human can approve it.

Evidence, not promises

Inspect the work—not just the claim.

Every demonstration is fictional, reproducible, and preserved in the public repository.

The operating contract

Critique, don’t create.

The editor does

  • Quote the exact passage that fails
  • Explain the downstream consequence
  • Return a focused task to the author
  • Route judgment calls to a human

The editor never

  • Writes replacement design content
  • Invents missing requirements or details
  • Generates diagrams for the author
  • Claims architecture approval

Open the system

Make the design easier to build, test, operate, and defend.

Review the complete workflow, run the fictional demo, or lift the portable editor into a Claude Project.